Refund and Cancellation Policy

This policy covers every product sold on YoIndie. It is part of our Terms of Service, section 6.

Nothing renews, so there is nothing to cancel

Everything on YoIndie is paid for once. There are no subscriptions and no recurring charges: you pay the price shown at checkout, once, and keep what you bought.

You can cancel an order at any point before you pay by closing the payment page. Nothing is charged, and a checkout left unpaid expires on its own.

When we refund

• It does not work as described. If a product does not do what its page says and we cannot fix it, write to us within 14 days of your purchase and we will refund it in full.
• You were charged twice. If you pay twice for the same product, we refund the extra payment.
• The law where you live gives you a refund. Where consumer law entitles you to one, that law applies, and nothing in this policy limits it.

Outside these cases, purchases are not refundable. Our products are digital and are delivered as soon as payment completes, as a license key or access to a private repository, so they cannot be returned.

How to ask

Email contact@yoindie.com from the address you bought with. Include your order reference (it starts with YI- and is on your receipt) and tell us what went wrong. We usually reply within two business days.

How you are refunded

Refunds go back to the payment method you used, through our payment provider, Dodo Payments, in the currency you paid in. If the payment page charged you in your local currency, its currency conversion fee is not refunded. Your bank may take several business days to show the refund.

What a refund ends

A refund, or a chargeback, ends the access delivered for that purchase: its license keys stop working and its repository access is removed. Copies already made remain subject to the product's license.

Contact

YoIndie
contact@yoindie.com